All You Need
COURIER DELIVERY TIME:
1- 3 business days depending on order load and destination.
When orders are complete, packed and booked for courier pick-up you will be notified via email with tracking details.
QLD Metro & most surrounding regions - Free & discount flat-rate delivery:
$15.40 for orders up to $220
$9.90 for orders between $220 - $550
FREE for orders over $550
NSW & ACT Metro and most surrounding regions - Flat rate $19.80.
VIC Metro and most surrounding regions - Flat rate $27.50.
SA Metro and most surrounding regions - Flat rate $35.20.
WA & TAS Metro and most surrounding regions - Flat rate $41.80.
NT Metro and most surrounding regions - Flat rate $49.50.
All delivery fees are set within our website check-out facility. If for any reason delivery fees are different we will be sure to advise before proceeding.
Standard production turn-around: 7-14 biz days (usually 7 days).
Urgent production turn-around in 2-3 biz days (5--7 biz days for flags) – please enquire for more information; additional costs are usually from $66 - $220 depending on order load and destination. Select “Urgent” on check-out if your items are needed urgently or contact:
Our systems enable us to complete and deliver on time 99.99% of the time. All timelines should be considered approximations as no guarantees can be made due to third parties such as couriers and unforeseen events such as extraordinary weather. For time-critical orders be sure to discuss your needs to ensure your needs can be met.
If goods are delivered damaged, we will pick them up and replace.
Damage must be reported with photo/s within 2 hours of signing for your delivered order.
A photo with date and time displayed is required.
All products have 6 months’ warranty. Any damage or breakage due to no misuse or extraordinary weather events within 6 months must be reported with a brief description of the issue and how it was caused, along with a digitally dated photo. Damaged and/or broken items will be replaced.